Community Gift Card FAQ

(For Customers & Participating Businesses)

What is the Hometown Perks community gift card?

The Hometown Perks community gift card is a digital-only gift card that can be used at multiple participating local businesses within a specific town or community. It’s designed to make shopping local simple and flexible.

How do I use the gift card?

Gift cards are digital and can be:

• Added to Apple Wallet (tap-to-pay where accepted)
  
• Used via mobile device at participating locations
  

Just present your gift card at checkout.

Where can I use my gift card?

You can use your gift card at any business participating in the Hometown Perks program for that town. Participating locations are listed on our website and may change as new businesses join.

Do Hometown Perks gift cards expire?

No. Gift cards do not expire. Any unused balances are subject only to applicable state unclaimed property or breakage laws.

Is there a fee to use the gift card?

No. Customers are not charged any fees to purchase or use Hometown Perks gift cards.

What happens if I lose my gift card?

If your digital gift card is registered or linked to your account, we may be able to help recover your balance. Lost or unregistered cards may not be recoverable.

Can I get a refund for a gift card?

Gift card purchases are non-refundable, except where required by law. Refunds for goods or services purchased with a gift card are subject to the individual merchant’s refund policy.

Do businesses have to pay to accept the gift card?

No. There is no fee to participate in the community gift card program. Standard payment processing fees charged by the merchant’s own provider may still apply.

Do businesses have to advertise to accept the gift card?

No. Advertising is completely optional and not required to participate in the community gift card program.

Can the program expand to other towns?

Yes. Hometown Perks operates locally by town and can expand to additional communities over time.

Advertising & Connect Plate FAQ

(For Businesses Only)

What advertising services does Hometown Perks offer?

Hometown Perks offers optional local digital advertising displayed on screens inside participating businesses, as well as engagement tools like the Hometown Connect Plate.

Is advertising required to participate in the gift card program?

No. Advertising is optional and completely separate from gift card participation.

What is the Hometown Connect Plate?

The Hometown Connect Plate is a physical countertop plate that allows customers to tap or scan with their phone to access a business’s custom digital landing page.

How does billing work for advertising?

Advertising services are billed on a month-to-month subscription basis. Billing begins after the initial invoice is paid and continues automatically unless canceled in accordance with the advertising agreement.

How does billing work for the Hometown Connect Plate?

The Connect Plate includes a one-time setup fee that covers the physical plate, setup, and the first month of service. Ongoing access to the landing page and digital services requires an active monthly subscription.

Do I own the physical Connect Plate?

Yes. The physical Connect Plate becomes the property of the business once provided.

What happens if I cancel advertising or Connect Plate services?

If advertising or Connect Plate services are canceled or unpaid:

• Advertising placements will stop
  
• Digital landing pages may be deactivated
  
• The physical Connect Plate remains yours
  

Are advertising results guaranteed?

No. While advertising provides local visibility, Hometown Perks does not guarantee impressions, leads, or sales.

Can I change or cancel my subscription?

Yes. Subscriptions are month-to-month and can be changed or canceled according to the terms of the Advertising Services Agreement.

Who do I contact with advertising questions?

For advertising or Connect Plate support, contact:

📧 advertising@hometownperksusa.com